> For the complete documentation index, see [llms.txt](https://docs.payswap.org/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.payswap.org/contact-us/customer-support.md).

# Customer Support

![](https://3481829468-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbuuWgsRQF3QPmDvV7XJQ%2Fuploads%2Fgit-blob-84648e942d9c314b17ea8cc72abc34f3d537a294%2Fideogram%20\(34\).jpeg?alt=media)

## There is NO customer support for PaySwap.

If you're experiencing issues,

1. First, check [the troubleshooting page](/readme/help/troubleshooting.md) for your error code
2. If you can't find a solution, try reaching out to [the PayChat community](https://paychat.payswap.org/#/room/%23paycom%3Amatrix.org?via=matrix.org).

{% hint style="danger" %}
Admins will NEVER send you a direct message. If anybody approaches you directly on e.g. PayChat pretending to represent customer support, please block them and report them as spam.
{% endhint %}

{% hint style="danger" %}
**NEVER, under any situation, should you ever give someone your private key or recovery phrases. Immediately block and report anyone who asks for them.**
{% endhint %}